Please read these Terms and Conditions ("Terms") carefully before using the Hyu! mobile application and the associated web-based console (collectively, the "Service") operated by CMH Group ("us", "we", or "our").

By accessing or using the Service, you signify your agreement to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you disagree with any part of the terms, you may not access the Service.

1. Scope of Services

Hyu! is a holistic digital health ecosystem providing the following functionalities:

• Personal Health Record (PHR): Tools to record, track, and visualize vital signs, physical activities, and medication logs.
• Interoperability: Integration with device-level health APIs (e.g., Android Health Connect) to synchronize physiological data.
• Clinic Management: A portal for clinic administrators and staff to manage patient queues, schedules, and services.
• Queue & Appointment System: Real-time queue monitoring and appointment booking, including integrations with national health insurance providers (BPJS Kesehatan).
• Identity Verification (KYC): Secure verification of user identity through liveness detection and document verification for clinical compliance.
• Marketing & Notifications: Delivery of health-related information, clinic promotions, and broadcast messages via WhatsApp and in-app alerts.

2. Eligibility and User Accounts

2.1 Age Requirements

You must be at least 17 years old to create an account. Users under 17 must have the Service operated by a parent or legal guardian under a "Family Member" profile.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account. We shall not be liable for any loss or damage arising from your failure to comply with this security obligation.

2.3 Identity Verification (KYC)

Certain features (e.g., booking medical appointments) require a verified account. By submitting your "Foto Verifikasi" (liveness photo) and NIK (National Identity Number), you represent that the information is true and belongs to you. Fraudulent identity submission may lead to immediate account termination and legal action.

3. Roles and Permissions

The Service utilizes a role-based access control system:

• Patients/General Users: Authorized to manage personal health data and book appointments.
• Clinic Roles (Manager, Supervisor, Staff): Authorized to manage clinical operations, patient queues, and service configurations for their specific registered clinic.
• Marketing Roles: Authorized to manage broadcasts and promotional content.
• Administrators: Full system access for maintenance and high-level governance.

Abuse of role privileges (e.g., clinic staff accessing unauthorized patient data) is strictly prohibited and will result in revocation of access.

4. Data Privacy and Third-Party Integration

4.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and health information.

4.2 Health Connect and Wearables

Hyu! interacts with Android Health Connect. You control which data Hyu! can read or write. We are not responsible for the accuracy of data provided by third-party sensors or the health platform itself.

5. Appointments, Payments, and BPJS

5.1 Appointment Booking

Appointments booked through Hyu! are subject to the availability and confirmation of the respective Healthcare Provider (Clinic/Doctor). We do not guarantee that every booking will be fulfilled at the exact scheduled time.

5.2 BPJS Kesehatan Integration

For users using BPJS bridging, you must ensure your insurance status is active. Hyu! acts only as a technical bridge and is not responsible for the rejection of insurance claims or verification failures at the clinic level.

5.3 Payments

If any fees are charged through the app (e.g., consultation fees), they are processed through secure payment gateways. Refund policies are determined by the specific clinic or service provider unless otherwise stated by Hyu!.

6. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of CMH Group. Our trademarks, logos, and service marks may not be used in connection with any product or service without our prior written consent.

7. User Conduct and Prohibitions

You agree NOT to use the Service to:

• Submit false medical history or impersonate medical professionals.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Introduce viruses, trojans, worms, or other malicious material.
• Scrape data or use automated systems to interact with the queue system.
• Post "Spam" or unauthorized promotional messages in help tickets or public forms.

8. Limitation of Liability and Indemnification

8.1 No Warranty

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the continuous availability, accuracy, or reliability of the Service.

8.2 Indemnity

You agree to defend, indemnify, and hold harmless CMH Group and its employees, contractors, and directors from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) resulting from your use of the Service or breach of these Terms.

9. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, pandemic, network failures, or government regulations.

10. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising out of or in connection with these Terms shall be settled primarily through amicable negotiations. If a settlement cannot be reached, the dispute shall be referred to the jurisdiction of the courts in Surabaya, Indonesia.

11. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.

12. Termination of Use

We may terminate or suspend your access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

13. Contact and Support

If you have any questions, feedback, or legal inquiries regarding these Terms, please contact our Legal and Compliance team:

"Your health, empowered by technology." - Hyu! Team